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Make a telephone call with Google Voice

You tin can make domestic and international calls from your Google Vocalization number on desktop or mobile.

Phone call someone with Google Vocalism

Important:

Caller ID must be turned on to make calls from your mobile device carrier.
You tin can only make an emergency phone call on Phonation for Google Workspace accounts managed by your work or school.
When you call someone, a U.s.a. phone number might appear that's not your number. The person y'all telephone call nevertheless gets a phone call from your Google Phonation number.

Tip: For international calls, enter the state code before the telephone number. For example, for Brazil, enter +55 before the phone number.

Use your Google Voice number for calls from your phone app

Important: This feature isn't available for Google Workspace accounts.

When you lot make outbound calls with your phone app, you can use your Google Voice number instead of your phone's carrier number. Calls you brand from the Phonation app always use your Google Vocalisation number.

Open the Vox app .
At the top left, tap Menu Settings.
Nether "Calls," tap Calls started from this device'southward phone app.
Select when to utilise Google Phonation for calls from the phone app.
Under "Driving mode," select when to use Google Voice while driving.

Tip: If a call from your phone's calling app isn't free, you become a message that the call routes through Google Voice.

Add together money to your business relationship

Open up the Voice app .
Tap Menu Settings.
Nether "Payments," tap Add credit.
To add together to your balance, tap the amount of credit Add together credit.
Select a payment method.
Tap Buy. You get an email to confirm your purchase.
Side by side to "Automobile-recharge," you tin can select what to do when your balance falls below $ii.00:
- $10, $25, $50: Automatically add this amount of credit. Subsequently you select your payment method, tap Save.
- Notify me via e-mail: Get an e-mail reminder when your residual is low.
- Off: Don't automatically add more credit to your account.

Tip: If you're not sure how much credit to purchase, you lot can find the calling rate for a land or region. Next to "Calling rates," tap Expect upward and enter the country/region you want to call. Rates vary by country/region and are charged per minute.

Your bank statement might bear witness an extra $i.00 transaction from Google. The transaction is a temporary authorization asking to make sure your carte is valid and has enough funds. It isn't an bodily charge, and will disappear.

If in that location'due south a credit buy for a larger amount y'all didn't make, learn how to written report the unauthorized accuse.

Know how much a telephone call costs

When you're calling from the U.s.a., well-nigh all Google Voice calls to the U.s.a. and Canada are gratuitous.
Calls to a few places in the Us and Canada cost 1 cent per minute USD, or the listed charge per unit for your local currency.
Calls to places exterior the U.s.a. are at listed rates.
Larn more about calling rates.

Domestic and international calls utilise minutes from your mobile carrier, unless you make calls over the cyberspace.

Long-distance charges

When you call someone, your call is routed through a randomly assigned U.s. number. If the routed number's area code isn't the same as your area code, y'all might exist charged long-distance rates. If you lot travel to another country/region, your carrier can charge you international calling rates.

Standard airtime and text messaging rates apply, based on your telephone programme.

International charges

If yous have a United states of america number and call someone while visiting some other land/region, you're charged international rates. Your mobile carrier might also charge you lot extra roaming fees. To make calls without roaming, yous can apply Wi-Fi or mobile data.

Ostend your paid phone call uses Google Vocalism

If your call isn't gratis, you get a bulletin from Google Vocalisation. The message says how much the call costs or that the telephone call is routed through Google Voice.

If you don't get a message, your call isn't using Google Voice. Your mobile carrier might charge y'all.

Check if your telephone call settings were changed past a contempo update or another app that conflicts with Google Voice.

Utilize of information & text messages

You tin merely send text messages to numbers in the US and Canada.

Texts you send

Texts you ship from the Google Voice mobile app or at voice.google.com employ data. They can employ data from your mobile phone plan, or a Wi-Fi cyberspace connection. You don't need to buy Google Voice credit.

Texts you go

Based on your mobile telephone program, yous can exist charged for text messages you receive.

If y'all have trouble ownership credit

If you have problems paying for calling credit or you get 1 of the letters below, y'all might need to fix an issue with your payments profile.

"Your transaction cannot be completed"

If you're asked to provide more information subsequently you receive this message, follow the instructions. If not, try the following:

Check whether the billing accost for your payment method, such as your credit carte, matches the accost in your Google Pay settings. If they don't match, update your accost on pay.google.com, and try the transaction over again.
If you lot're on an app, try to pay on the product'south website instead. If you're on the website, try the app.
If y'all're buying Google Phonation credit on Google Pay, learn how to ready payment bug on your account.
If yous're using guest checkout on Google Shop, sign in to your Google Account. If you don't have i, create your Google Business relationship.

"Unable to consummate transaction: expired carte du jour"

"Unable to complete the transaction. Delight apply another grade of payment."

Check if your payment method is upwards to date. If information technology isn't, update it in Google Pay. Then try your purchase again.
Make sure you have enough coin in your account for the purchase.
If you notwithstanding have issues, contact your bank to check if in that location'south a trouble with your business relationship.
Try to make the buy again with a different payment method.

"Your payment didn't go through. Please try a dissimilar payment method or try over again later."

Check if your payment method is up to appointment. If it isn't, update it in Google Pay. Then try your purchase again.
Brand sure you have plenty money in your account for the purchase.
If yous still have issues, contact your depository financial institution to cheque if there'southward a problem with your business relationship.
Attempt to make the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you become this message, it might be because:

We noticed a suspicious transaction on your payments profile.
Nosotros need more data to protect your business relationship against fraud.

To fix the issue, endeavour the following.

Go to pay.google.com.
Deed on whatsoever alerts or requests. Before yous can buy anything through your Google Business relationship, you may demand to verify your identity.
Brand sure your proper noun, address, and payment information are up to date.

"Unable to process payment: low bill of fare residue"

Y'all might not have plenty funds in your account to make the payment. Cheque your account remainder or contact your bank.

Ineligible or grayed out carte du jour

If your card is grayed out or you get a message your card is ineligible, you can't use information technology for this type of purchase. Endeavour to brand the purchase once more with a different payment method.

If you tin't find the payment method you want to apply, to add a new one, follow the instructions on the screen.

Why do I have a "pending" transaction?

You may observe a pending transaction for calling credit on your card statement or Google Pay. This pending transaction is an dominance request and non a charge. The dominance request is a temporary hold that changes when the payment goes through.

Manage auto-recharge payments

If you turn on automobile-recharge in Google Voice, your charges for calling credit show under "Subscriptions and services" in Google Pay. Y'all can brand payments by visiting pay.google.com. Auto-recharge payments tin can't be managed from the Google Pay mobile app.

Sign in to Subscriptions.
Find the Google Voice auto-recharge for calling credit and click Manage.

Cancel an auto-recharge

If you lot abolish an auto-recharge subscription, any payments you already made aren't refunded.

Sign in to Subscriptions.
Discover the Google Vocalisation auto-recharge for calling credit and click Manage.
Select Cancel subscription.
Go to vocalisation.google.com.
At the top right, click Settings .
On the left, click Payments.
Next to "Auto-recharge," select Off.

Related resources

Ask for a Google Vox refund
Make a phone call with Google Voice

Confirm your paid call uses Google Vox

If the call isn't free, you lot go a message from Google Voice. The bulletin says how much the telephone call costs or that the telephone call routes through Google Vocalism. Learn more virtually the toll of a call.

If you don't go a bulletin, your call doesn't apply Google Voice and your carrier tin can charge you.

Tips: Check that:

A contempo app update didn't modify your call settings.
Another app doesn't conflict with Voice. In your telephone'south settings, open up Apps and notifications Default apps. Make sure Google Phonation is the "Default telephone call redirecting app."

Know how much a phone call costs

When you're calling from the US, nigh all Google Vox calls to the The states and Canada are costless.
Calls to a few places in the US and Canada price one cent per minute USD, or the listed charge per unit for your local currency.
Calls to places exterior the The states are at listed rates.
Learn more near calling rates.

Domestic and international calls utilise minutes from your phone plan, and you might exist charged long-distance rates.
If you accept a US phone number and make a call when you're in another land/region, you're charged international rates.
Make Google Voice calls over the internet.

Tip: If your internet connectedness isn't stable, y'all go a notification to employ minutes from your phone plan, which may include carrier call charges. If you don't want to switch to a carrier phone call, on the notification, select Abolish.