Read Text Messages From Another Phone on Your Line Metro Pcs

Having problems with messaging or email can get out you out of touch, permit's get it working over again.

Read me first

Check on the following:

 Y'all have restarted your device recently. Run across why it's important to Restart your device regularly.

 Turn off Wi-Fi to ensure you lot're using T-Mobile network data. If you're only having trouble when on Wi-Fi, encounter Wi-Fi troubleshooting.

 Message blocking or Family allowances isn't preventing messaging on your finish or your recipient's.

 Your device shows at to the lowest degree two betoken bars. Check out Bespeak issues / no service troubleshooting.

 For picture and e-mail issues, open a few web pages to make sure your Internet works. If not, follow No Internet.

 Your device has at least 15% gratis infinite.

 Prepaid accounts must have an business relationship remainder for text and moving-picture show messages.

Tip: For help with these steps, visit our Device tutorials folio, select your device, and utilize the search bar in upper correct to find what yous're looking for.

Text and Film Message issues

1. Make certain the number was entered correctly, including country lawmaking. Come across Make an International Telephone call for dialing patterns.
2. Check that the number isn't on your device'south spam list or block listing. A Message blocking active error when sending a text to a specific person means their bulletin blocking is active.
3. Update the time and date on your device and enable auto-update.
4. Uninstall any downloaded messaging apps.
5. Android devices:
   • Make sure the SMSC setting is +12063130004.
   • Articulate the app cache for Email & Messaging.
   • Reset APNs to default.
6. Apple devices:
   • If the message is blue, see iMessage.
     
   • If you or your contact had an iPhone and switched recently, turn off or unregister iMessage & FaceTime. Meet Apple tree Back up.
   • Check whether picture messaging is turned on in Settings > Messages > plough on MMS Messaging.
   • Reset Network Settings in Settings > General > Reset > Reset Network Settings.
7. Update your device software to the latest version.
8. Delete all text threads. You can back these up beforehand using apps from the app shop.
9. Picture Messaging (MMS): Test sending one small picture to ane recipient.
   • MMS is express to ten recipients per bulletin.
   • MMS can have longer to become to your mobile device than a text.
   • All networks restrict the size of MMS. For T-Mobile, the max sending size 1MB, 3 MB for receiving and under 3072 ten 3072 resolution.
   • MMS'southward may be automatically resized when sent, simply may still be too large.
10. If available, move the SIM card to another T-Mobile device and try texting from that device to decide if it'southward a network of device consequence.

Notwithstanding need assistance?

If you're notwithstanding experiencing the problem, telephone call us at 1-877-746-0909. Information technology's best if you lot tin can call from a different phone than the 1 y'all are having issues with.

1. For email set, observe the E-mail accounts step for your Device​.
2. On a figurer, check you can ship/receive new e-mail. If not, contact the email provider.
3. If you lot use an electronic mail program, like Outlook, set it to leave emails on the server.
4. In the app store search for the e-mail provider's app.
   • Some providers rely on you using their app to send/receive e-mail and attachments.
   • If you are but having problems when a downloaded app, contact the app programmer.
5. If not using an email provider's app, notice the below data for your provider and make sure they match your device settings:
   • Email accost
   • Incoming server address
   • Approachable server address
   • Domain
   • User name
   • Password
   • SSL Encryption
6. Bank check if you have two-step verification on the email account. If you do, follow the email provider'due south steps to actuate email on the device or plow the characteristic off.
7. Turn off whatsoever data saver, battery saving, or ability saving features or apps.
8. Android devices:
   • Articulate the app enshroud and data for the app you are using for email, unremarkably Email, Mail, or Gmail.
   • In device settings for Data Usage, check if information has been restricted.
   • For Exchange accounts, cheque the Settings > Business relationship > Substitution account to actuate device administrator if necessary.
9. Apple tree devices: Check the Settings > Accounts &Passwords > Fetch New Data settings for new email to be pushed to your device.
10. If you are using tmomail.net, make sure that the email is apparently text only. HTML is not supported.
11. Restart the device.
12. If email is still not working, delete the email account from the device.
13. Add the email account again, and double-cheque all of your settings as you enter them.
14. If issues go along, contact your email provider for their email settings and e-mail service troubleshooting.

Attachments download simply don't open up

1. Bank check the attachment in your email to see the file type.
2. Visit the Devices page, and check Tech Specs to run across file types your device supports.
3. Search the app store for apps that can open up the file type. Third-party apps support more files.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/messaging-and-email-troubleshooting

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